Last Updated: July 7, 2026
Goodlume is committed to delivering lighting products to you safely and efficiently. This shipping policy outlines our delivery methods, shipping costs, delivery timeframes, and related information.
- Processing Time
Order Processing: All orders will be processed within 1–2 business days (Monday through Friday, excluding holidays) following payment confirmation. During peak sales seasons or promotional periods, processing time may extend to 3 business days.
Order Verification: To protect your interests, orders may undergo a verification process. If additional information is required to process your order, we will contact you via email; please note that this may result in a shipping delay.
Order Confirmation: You will receive an order confirmation email immediately after placing your order. Once the order has shipped, you will receive a separate shipping confirmation email containing tracking information.
- Shipping Methods and Costs
Domestic Shipping (USA):
Standard Shipping (5–8 business days):
- Free shipping on all orders
International Shipping:
Standard Shipping to Canada (7–14 business days):
- Free shipping on all orders
International Standard Shipping (10–20 business days):
- Free shipping on all orders
- Tracking service availability depends on the destination
- Customers are responsible for any customs duties, taxes, and import fees
International Express Shipping (5–10 business days):
- Free shipping on all orders
- Full tracking service provided
- Customers are responsible for any customs duties, taxes, and import fees
- Shipping Restrictions
Our current delivery areas include:
- United States
- Canada
We do not ship to:
- Specific international destinations restricted due to carrier limitations or trade controls
- Temporary addresses or hotels without prior arrangement
Oversized Items: Some large lighting fixtures may require Freight Shipping. We will contact you regarding specific delivery arrangements and costs for oversized items.
Hazardous Materials: Products containing batteries or other hazardous materials may be subject to shipping restrictions and are limited to ground transport only.
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4. TRACKING YOUR ORDER
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Once your order ships, you will receive a shipping confirmation email containing:
- Carrier name and tracking number
- Estimated delivery date
- Link to track your package online
You can also track your order by:
- Logging into your Goodlume account and viewing order history
- Contacting our customer service team at support@waitroses.shop
Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.
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5. DELIVERY INFORMATION
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Delivery Address: Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect addresses. If you need to change your shipping address after placing an order, contact us immediately. Address changes cannot be made once an order has shipped.
Delivery Attempts: Most carriers will attempt delivery 2-3 times before returning the package to us. If delivery fails due to an incorrect address or recipient unavailability, additional shipping fees may apply for reshipment.
Signature Requirements: Orders over $200 or containing high-value items may require signature confirmation. If you will not be available to sign, please arrange for an alternate delivery address or contact the carrier to hold your package.
P.O. Box Delivery: We can ship to P.O. Boxes via USPS. Please note that expedited shipping options may not be available for P.O. Box addresses.
APO/FPO Addresses: We proudly ship to military addresses. Delivery times to APO/FPO addresses typically range from 10-20 business days depending on the destination.
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6. DELAYS AND EXCEPTIONS
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While we strive to meet all estimated delivery timeframes, delays may occur due to:
- Weather conditions or natural disasters
- Carrier delays or operational issues
- Customs clearance for international orders
- High volume during holiday seasons
- Unforeseen circumstances beyond our control
We are not responsible for delays caused by carriers or customs processing. If your order is significantly delayed, please contact us and we will work with you to resolve the issue.
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7. LOST OR DAMAGED PACKAGES
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Lost Packages: If your tracking shows delivery but you have not received your package, please:
1. Check with neighbors and household members
2. Look around your property for safe drop locations
3. Contact the carrier directly with your tracking number
4. If still not located, contact us within 7 days of the delivery date
We will investigate lost package claims and work with the carrier to locate your order. If the package cannot be located, we will provide a replacement or refund at our discretion.
Damaged Packages: If your package arrives damaged:
1. Take photos of the damaged packaging and product
2. Keep all original packaging materials
3. Contact us within 48 hours of delivery at support@waitroses.shop
4. We will arrange for a replacement or refund and provide return instructions if necessary
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8. ORDER CANCELLATION
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If you need to cancel your order, please contact us immediately. Orders can only be cancelled before they are processed and shipped. Once an order has shipped, it cannot be cancelled, but you may return it according to our Return and Refund Policy.
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9. BACKORDERS AND PRE-ORDERS
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Backorders: If an item is temporarily out of stock, you will be notified at checkout with an estimated restock date. You may choose to place a backorder, and we will ship the item as soon as it becomes available.
Pre-Orders: For new product releases, we may offer pre-order options. Pre-order items will ship on or after the specified release date. If your order contains both in-stock and pre-order items, we may ship them separately.
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10. CONTACT US
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For shipping-related questions or concerns, please contact us:
Email: support@waitroses.shop
Response Time: Within 24 hours during business days
Phone:+1 212-243-0051
Address:138 W 24th St, New York, NY 10011
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST